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kb:sync_queuing [2011/05/02 03:20] – dstillman | kb:sync_queuing [2017/11/22 05:29] (current) – Remove Zotero 5 warning bwiernik | ||
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- | ==== Why is my sync icon spinning constantly? ==== | + | **This documentation page has been removed.** |
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- | **Short answer:** Wait. Do not restart Firefox or try to clear or reset anything, which will likely simply cause you to wait longer. | + | |
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- | **Long answer:** When Zotero syncs with the server, requests go into a queue on the server. The time it takes for your request to be processed depends on the size of the request (i.e., how much data you're trying to upload or download) and the number of users currently syncing. Sync times may range from a few seconds to, for large/ | + | |
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- | You can see the current status by hovering over the sync icon. For queued downloads, the tooltip will say " | + | |
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- | If "Sync automatically" | + | |
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- | Files sync separately from data, and while files are syncing you will see a progress bar to the left of the sync icon. Hovering the mouse over the progress bar will show file sync progress. | + | |
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- | === No, really. It's not syncing. What should I do? === | + | |
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- | If you've been waiting for a sync to complete for over **two** hours and a recent "Last sync" time isn't displayed in the sync icon tooltip, restart Firefox completely and try again. (On Windows it may be necessary to manually kill firefox.exe processes in the Task Manager or to restart your computer.) If you then see no change for another couple hours, and no "Last sync" time displayed in the sync tooltip, start a new thread in the forums and an administrator will check your account. | + | |
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- | Note that this should be very rare, and for the vast majority of users the solution is simply to wait for the sync to complete. | + | |
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- | {{tag>kb sync}} | + | |
+ | Starting in version 5.0, Zotero uses a new sync architecture that does not queue uploads. |