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kb:ssl_certificate_error [2020/06/08 23:30]
dstillman
kb:ssl_certificate_error [2020/06/08 23:31] (current)
dstillman
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       * Check your system for malware.       * Check your system for malware.
       * If you're using any security software, try temporarily disabling it.       * If you're using any security software, try temporarily disabling it.
-      * If you're in an institutional environment,​ ask your IT department if they have installed a "​custom ​root certificate"​ in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you're in an institutional environment,​ ask your IT department if they have installed a "​custom certificate ​authority" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero ​servers ​is being monitored by your institution.
       * If you're using a laptop, try from a different network.       * If you're using a laptop, try from a different network.
       * In rare circumstances,​ reinstalling Zotero may help.       * In rare circumstances,​ reinstalling Zotero may help.
  
 {{tag>​kb}} {{tag>​kb}}
kb/ssl_certificate_error.txt ยท Last modified: 2020/06/08 23:31 by dstillman