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kb:ssl_certificate_error [2019/12/09 16:44]
dstillman
kb:ssl_certificate_error [2020/03/31 01:10] (current)
dstillman
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   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
   - If you get the same error after restarting, Zotero'​s network connection is likely getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.   - If you get the same error after restarting, Zotero'​s network connection is likely getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
-    - If your browser shows the affected domain as validated by an expected entity (e.g., ​“GeoTrust Inc.”, “RapidSSL”, ​or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.+    - If your browser shows the affected domain as validated by an expected entity (e.g., ​"​Let'​s Encrypt" ​or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:
       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.
kb/ssl_certificate_error.1575927889.txt.gz · Last modified: 2019/12/09 16:44 by dstillman