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kb:ssl_certificate_error [2018/08/10 01:14]
dstillman
kb:ssl_certificate_error [2019/12/09 16:44] (current)
dstillman
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     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:
       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.
-      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed a "​custom ​root certificate"​ in your browser to avoid security errors resulting from the interception. Since Zotero ​doesn'​t ​have the same custom certificate,​ it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed ​a certificate for a "​custom certificate ​authority" in your browser to avoid security errors resulting from the interception. Since Zotero ​won'​t ​trust the same custom certificate ​by default, it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.
     - If you don't recognize the listed entity:     - If you don't recognize the listed entity:
       * Check your system for malware.       * Check your system for malware.
kb/ssl_certificate_error.txt ยท Last modified: 2019/12/09 16:44 by dstillman