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kb:ssl_certificate_error [2018/08/09 15:44]
dstillman
kb:ssl_certificate_error [2018/08/10 01:14] (current)
dstillman
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   - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues.   - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues.
   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
-  - If you get the same error after restarting, Zotero'​s network connection ​may be getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.+  - If you get the same error after restarting, Zotero'​s network connection ​is likely ​getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”,​ or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”,​ or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:
kb/ssl_certificate_error.txt · Last modified: 2018/08/10 01:14 by dstillman