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kb:ssl_certificate_error [2018/08/10 01:14]
dstillman
kb:ssl_certificate_error [2020/06/08 23:31] (current)
dstillman
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-=== "SSL certificate error connecting to [domain]"​ ===+=== "​[domain] ​uses an invalid security certificate." ===
  
 The above or a similar message generally indicates that something on your computer or network is intercepting and possibly monitoring your connection to the internet. The above or a similar message generally indicates that something on your computer or network is intercepting and possibly monitoring your connection to the internet.
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   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
   - If you get the same error after restarting, Zotero'​s network connection is likely getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.   - If you get the same error after restarting, Zotero'​s network connection is likely getting intercepted,​ possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
-    - If your browser shows the affected domain as validated by an expected entity (e.g., ​“GeoTrust Inc.”, “RapidSSL”, ​or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.+    - If your browser shows the affected domain as validated by an expected entity (e.g., ​"​Let'​s Encrypt" ​or "​Amazon"​ for zotero.org),​ Zotero'​s network connection may be [[:​kb/​connection_error|configured differently]] from your browser'​s.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution),​ take appropriate action:
       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.       * If you see security software listed, disable it, or disable its SSL/​TLS/​HTTPS-scanning feature.
-      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed a "​custom ​root certificate"​ in your browser to avoid security errors resulting from the interception. Since Zotero ​doesn'​t ​have the same custom certificate,​ it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed ​a certificate for a "​custom certificate ​authority" in your browser to avoid security errors resulting from the interception. Since Zotero ​won'​t ​trust the same custom certificate ​by default, it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero ​servers ​is being monitored by your institution.
     - If you don't recognize the listed entity:     - If you don't recognize the listed entity:
       * Check your system for malware.       * Check your system for malware.
       * If you're using any security software, try temporarily disabling it.       * If you're using any security software, try temporarily disabling it.
-      * If you're in an institutional environment,​ ask your IT department if they have installed a "​custom ​root certificate"​ in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you're in an institutional environment,​ ask your IT department if they have installed a "​custom certificate ​authority" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero ​servers ​is being monitored by your institution.
       * If you're using a laptop, try from a different network.       * If you're using a laptop, try from a different network.
       * In rare circumstances,​ reinstalling Zotero may help.       * In rare circumstances,​ reinstalling Zotero may help.
  
 {{tag>​kb}} {{tag>​kb}}
kb/ssl_certificate_error.1533878084.txt.gz · Last modified: 2018/08/10 01:14 by dstillman