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kb:ssl_certificate_error [2020/06/08 23:30] – dstillmankb:ssl_certificate_error [2024/03/29 06:33] (current) – dstillman
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   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
   - If you get the same error after restarting, Zotero's network connection is likely getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.   - If you get the same error after restarting, Zotero's network connection is likely getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
-    - If your browser shows the affected domain as validated by an expected entity (e.g., "Let's Encrypt" or "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.+    - If your browser shows the affected domain as validated by an expected entity (e.g., "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:
       * If you see security software listed, disable it, or disable its SSL/TLS/HTTPS-scanning feature.       * If you see security software listed, disable it, or disable its SSL/TLS/HTTPS-scanning feature.
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       * Check your system for malware.       * Check your system for malware.
       * If you're using any security software, try temporarily disabling it.       * If you're using any security software, try temporarily disabling it.
-      * If you're in an institutional environment, ask your IT department if they have installed a "custom root certificate" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you're in an institutional environment, ask your IT department if they have installed a "custom certificate authority" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero servers is being monitored by your institution.
       * If you're using a laptop, try from a different network.       * If you're using a laptop, try from a different network.
       * In rare circumstances, reinstalling Zotero may help.       * In rare circumstances, reinstalling Zotero may help.
  
 {{tag>kb}} {{tag>kb}}
kb/ssl_certificate_error.txt · Last modified: 2024/03/29 06:33 by dstillman