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--- kb:no_toolbar_button [2016/12/13 05:44] – dstillman
+++ kb:no_toolbar_button [2023/07/31 00:00] (current) – [Firefox] dstillman
@@ Line 1: / Line 1: @@
-==== Why is there no Zotero button in the Firefox toolbar after installing or upgrading Zotero for Firefox? ====
+===== Why is there no save button in my browser toolbar? =====
-First, make sure you're looking in the right place. Zotero can be opened from a "Z" button in the main Firefox toolbar, the toolbar overflow panel (opened via a "»" button to the right of your other toolbar buttons), or the new Firefox menu panel (opened via the "Open menu" button with three horizontal lines at the right edge of the Firefox toolbar).
+The Zotero Connector places a save icon — representing the content it recognized on the page you're viewing (book, journal article, webpage) — to the right of the address bar in your browser toolbar:
-If you don't see Zotero buttons anywhere, make sure you have Firefox 45 or later. If so, make sure you have the latest version of Zotero installed and enabled by opening the Firefox Add-ons Manager via Tools -> Add-ons or, on some Windows versions, by selecting Add-ons from the main Firefox menu. Zotero should be listed in the Extensions pane of the Add-ons Manager, and you should have version 4.0.29.10 or later.
+{{https://www.zotero.org/static/images/blog/unified_experience/save_button_book.png?200&nolink}}
-If you don't see Zotero in the Extensions list or you don't have the latest version, install it from [[/|zotero.org]]. You should have the latest versions of both Zotero and Firefox.
+If you don't see it, first make sure you've installed the Zotero Connector for your browser from the [[/download/|download page]] and that it shows up as enabled in the browser's Extensions pane. If you're having trouble installing it, make sure you're running a [[:system_requirements|compatible browser version]].
-If Zotero is listed as installed but you don't see the Zotero button in the three places listed above, open the menu panel by clicking the "Open menu" button in the Firefox toolbar (the icon with three horizontal lines) and click Customize. You should see multiple Zotero buttons in either the customization page to the left or the menu panel to the right. You can choose between a combo button, which includes the "Z" to open the Zotero pane and a save button to save from any webpage, or separate buttons for opening and saving to Zotero that you can place in separate places. (See the [[https://www.zotero.org/blog/zotero-4-0-27-streamlined-saving-easier-bibliography-language-selection-and-more/|4.0.27 announcement]] for more information.) Drag the button of your choice where you want them. If you only open Zotero infrequently and would prefer not to take up room in your toolbar, you can keep both buttons in the menu panel and use the "Open menu" button to access them.
+If you still can't find it, try the steps below for your browser.
-If Zotero is listed in Add-ons -> Extensions but you don't see its buttons even in Customize mode, you see the message "This add-on will be installed when Firefox is restarted" even after restarting, and/or you get other errors during installation, try the steps under [[http://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons#w_corrupt-extension-files|Corrupt extension files]] on the Mozilla add-ons troubleshooting page.
+==== Chrome ====
-You should also try disabling all other Firefox extensions, as some are [[:known_issues#incompatible_extensions_and_applications|known to cause problems]] with Zotero.
+If the button doesn't appear to the right of the address bar, it may also appear in the extensions overflow panel, accessed via a puzzle-piece icon. If you find the button in the overflow panel, click to pin it so that it stays visible.
-=== After a Firefox Reset ===
+If the extension shows as enabled in the Extensions pane but you don't see the button anywhere in the toolbars, try uninstalling and reinstalling the extension. If it's still not appearing, your Chrome settings may be corrupted, and you can try [[https://support.google.com/chrome/answer/3296214|resetting Chrome]].
-If Zotero disappeared because you performed a Firefox reset, your Zotero data will still be missing after you reinstall the extension. See [[Restore After Firefox Reset]] for instructions for restoring your data.
+==== Edge ====
+If the button doesn't appear to the right of the address bar, it may also appear in the extensions overflow panel, accessed via a puzzle-piece icon. If you find the button in the overflow panel, click the "Show in Toolbar" icon to pin it so that it stays visible.
+If the extension shows as enabled in the Extensions pane but you don't see the button anywhere in the toolbars, try uninstalling and reinstalling the extension. If it's still not appearing, your Edge settings may be corrupted, and you can try resetting them (Settings → Reset Settings).
+==== Firefox ====
+If the button doesn't appear to the right of the address bar, you can find it either in the Extensions menu (opened via a puzzle-piece button to the right of other toolbar buttons) or the overflow menu (opened via a “»” button to the right of your other toolbar buttons). If the button appears in the Extensions menu, click the gear icon and select Pin to Toolbar to keep it in the toolbar.
+If you still don't see it, you may have a corrupted Firefox profile. Try creating a new [[http://support.mozilla.com/kb/Profiles|Firefox profile]] and installing the Zotero Connector into that profile.
+==== Safari ====
+See [[Safari Compatibility]].
 {{tag>kb basics}}