Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revisionBoth sides next revision
kb:debugging_broken_documents [2020/10/09 13:43] dstillmankb:debugging_broken_documents [2020/10/22 00:44] dstillman
Line 8: Line 8:
     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized.     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized.
     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.
-    - If using OneDrive on Windows, save the copy of the document to your local hard drive. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/forum|Zotero Forums]].+    - If using OneDrive on Windows, save the copy of the document to your local hard drive, or try  renaming the file to remove any spaces in the filename. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/forum|Zotero Forums]].
     - Open the copied file and check if you get the error after switching to a different bibliography style.     - Open the copied file and check if you get the error after switching to a different bibliography style.
     - If the document has a bibliography, delete it and check if you still get the error.     - If the document has a bibliography, delete it and check if you still get the error.
kb/debugging_broken_documents.txt · Last modified: 2023/10/17 13:47 by dstillman