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kb:debugging_broken_documents [2020/09/28 16:07] – dstillmankb:debugging_broken_documents [2020/10/22 00:44] – dstillman
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     - Make sure you're using the latest versions of Zotero and your word processor.     - Make sure you're using the latest versions of Zotero and your word processor.
-    - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.+    - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[word_field_codes|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.
     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.
     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized.     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized.
     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.
-    - If using OneDrive on Windows, save the copy of the document to your local hard drive. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/forum|Zotero Forums]].+    - If using OneDrive on Windows, save the copy of the document to your local hard drive, or try  renaming the file to remove any spaces in the filename. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/forum|Zotero Forums]].
     - Open the copied file and check if you get the error after switching to a different bibliography style.     - Open the copied file and check if you get the error after switching to a different bibliography style.
     - If the document has a bibliography, delete it and check if you still get the error.     - If the document has a bibliography, delete it and check if you still get the error.
kb/debugging_broken_documents.txt · Last modified: 2023/10/17 13:47 by dstillman