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| kb:debugging_broken_documents [2020/03/23 16:45] – dstillman | kb:debugging_broken_documents [2020/10/09 13:43] – dstillman |
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| - Make sure you're using the latest versions of Zotero and your word processor. | - Make sure you're using the latest versions of Zotero and your word processor. |
| - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. | - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[word_field_codes|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. |
| - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. | - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. |
| - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized. | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized. |
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| If you encounter a broken document, please create a new thread in the [[/forum|Zotero Forums]] so we can attempt to fix the issue. Be sure to include a [[:reporting_problems#provide_a_report_id|Report ID]] from Zotero, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. You should also send the document excerpt from Step 10 and a link to your forum thread to [[mailto:support@zotero.org|support@zotero.org]] so that we can take a look. | If you encounter a broken document, please create a new thread in the [[/forum|Zotero Forums]] so we can attempt to fix the issue. Be sure to include a [[:reporting_problems#provide_a_report_id|Report ID]] from Zotero, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. You should also send the document excerpt from Step 10 and a link to your forum thread to [[mailto:support@zotero.org|support@zotero.org]] so that we can try to reproduce the problem. |
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