Differences

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--- kb:debugging_broken_documents [2019/07/15 20:23] – dstillman
+++ kb:debugging_broken_documents [2019/07/23 07:01] – dstillman
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 If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error.
+    - Make sure you're using the latest versions of Zotero and your word processor.
     - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.
     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.