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--- kb:data_missing_after_zotero_5_upgrade [2018/03/23 18:30] – dstillman
+++ kb:data_missing_after_zotero_5_upgrade [2018/03/23 18:34] – dstillman
@@ Line 11: / Line 11: @@
 === Restoring Your Data ===
-If you used Zotero for Firefox previously, you may need to temporarily disable security software or whitelist Zotero so that Zotero can access the Firefox profile directory.
+If you used Zotero for Firefox at any point in the past, your data may be stored in the Firefox profile directory, and you may need to temporarily disable security software so that Zotero can access that directory on startup and offer to restore your data.
-Otherwise, to restore your data, first identify your current Zotero data directory from the Advanced → Files and Folders pane of the Zotero preferences. (Again, this will generally be "Zotero" within your home directory, but it could also be 'zotero' within your Zotero profile directory.)
+Otherwise, to restore your data manually, first identify your current Zotero data directory from the Advanced → Files and Folders pane of the Zotero preferences. (Again, this will generally be "Zotero" within your home directory, but it could also be 'zotero' within your Zotero profile directory.)
 Then find your [[profile directory|Zotero profile directory]] and/or [[https://support.mozilla.com/kb/Profiles|Firefox profile directory]] and look for a 'zotero' subdirectory. If you find one, check the timestamp of the zotero.sqlite file and confirm that there's a 'storage' directory with other directories below it, corresponding to the range of dates that you added items to Zotero. (These are your attachment files.)
-If you have recently used Firefox's "Refresh Firefox" feature, you can also look for your Zotero data in a 'zotero' folder folder located in the "Old Firefox Data" folder on your desktop. See [[kb/restore_after_firefox_reset|Restore after Firefox Refresh]] for more details.
+If you recently used Firefox's "Refresh Firefox" feature, you can also look for your Zotero data in a 'zotero' folder folder located in the "Old Firefox Data" folder on your desktop. See [[kb/restore_after_firefox_reset|Restore after Firefox Refresh]] for more details.
 To restore the data directory you located, follow these steps:
@@ Line 25: / Line 25: @@
   - When you then start up Zotero 5.0 again, you should see your previous data.
-If there isn't a 'zotero' directory within either profile directory or in the "Old Firefox Data" folder on your desktop, it's also possible you were previously using a custom data directory location, which Zotero 5.0 also wouldn't be able to locate automatically if it was blocked from accessing the Firefox preferences file. If you know the location, you can simply point Zotero to it from the Advanced → Files and Folders pane of the Zotero preferences. Otherwise, open the prefs.js file in your Firefox profile in a text editor and search for ''dataDir'' to see if a custom path was set.
+If there isn't a 'zotero' directory within either profile directory or in the "Old Firefox Data" folder on your desktop, it's possible you were previously using a custom data directory location, which Zotero 5.0 also wouldn't be able to locate automatically if it was blocked from accessing the Firefox preferences file. If you know the location, you can simply point Zotero to it from the Advanced → Files and Folders pane of the Zotero preferences. Otherwise, open the prefs.js file in your Firefox profile in a text editor and search for ''dataDir'' to see if a custom path was set.
 === Further Assistance ===