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kb:connector_zotero_unavailable [2023/01/10 18:08] – dstillmankb:connector_zotero_unavailable [2024/05/03 01:31] (current) – dstillman
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 The Zotero Connector needs to connect to the Zotero desktop app in order to save data or insert citations into Google Docs. (It can also save pages directly to zotero.org, but saving to the Zotero application provides the best experience.) The Zotero Connector needs to connect to the Zotero desktop app in order to save data or insert citations into Google Docs. (It can also save pages directly to zotero.org, but saving to the Zotero application provides the best experience.)
  
-First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, you can install it from the [[/download|downloads page]]. If you were previously using Zotero for Firefox, note that Zotero now [[/blog/a-unified-zotero-experience/|runs only as a standalone application]].+First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, you can install it from the [[/download|downloads page]].
  
 Next, restart your browser and try again. Next, restart your browser and try again.
  
-After restarting, if Zotero is open but the Zotero Connector still reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. If Zotero is running, it should display "Zotero is running" or "Zotero Connector Server is Available".+After restarting, if Zotero is open but the Zotero Connector still reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading the URL ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. If Zotero is running, it should display "Zotero is running" or "Zotero Connector Server is Available".
  
   * If you can load that URL but the Zotero Connector still shows Zotero as unavailable, try these steps until the problem is resolved:   * If you can load that URL but the Zotero Connector still shows Zotero as unavailable, try these steps until the problem is resolved:
 +    - Make sure you've given the Zotero Connector permission to access all websites. In Chrome or Edge, right-click on the Save to Zotero button, select "This Can Read and Change Site Data", and make sure it's set to "On All Sites". In Safari, go to the Websites tab of the Safari settings, select Zotero Connector under Extensions, and make sure "For other websites" is set to "Allow". The [[/support/privacy#zotero_connector|Zotero privacy policy]] explains why this is necessary.
     - Uninstall and reinstall the Zotero Connector.     - Uninstall and reinstall the Zotero Connector.
     - Temporarily disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist ''127.0.0.1'' port ''23119'' in the extension's settings.     - Temporarily disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist ''127.0.0.1'' port ''23119'' in the extension's settings.
     - Temporarily disable any other installed extension.     - Temporarily disable any other installed extension.
-    - Try in another browser. +    - Try in another browser. If the problem occurs there as well, security software on your computer is likely blocking extension requests across multiple browsers. 
-    - Create a new profile in your original browser. If this fixes the problem, something is wrong with your original profile, and you'll need to either identify the problem or transfer your bookmarks, history and other data to the new profile.+    - If the other browser works, create a new profile in your original browser. If this fixes the problem, something is wrong with your original profile, and you'll need to either identify the problem or transfer your bookmarks, history and other data to the new profile. If the problem occurs in a new profile, security software on your computer may be interfering with extension requests only in this particular browser.
   * If you can't load the URL in one browser but you can in another browser, try these steps in the original browser until the URL works:   * If you can't load the URL in one browser but you can in another browser, try these steps in the original browser until the URL works:
     - If your computer is connecting via a proxy server, ensure that the host ''127.0.0.1'' (an alias for your computer itself) is excluded from proxying in either the browser or system proxy settings.     - If your computer is connecting via a proxy server, ensure that the host ''127.0.0.1'' (an alias for your computer itself) is excluded from proxying in either the browser or system proxy settings.
kb/connector_zotero_unavailable.1673392112.txt.gz · Last modified: 2023/01/10 18:08 by dstillman