Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | Next revisionBoth sides next revision |
| kb:connector_zotero_unavailable [2020/07/07 10:09] – dstillman | kb:connector_zotero_unavailable [2020/12/29 20:28] – dstillman |
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| If Zotero is open but the Zotero Connector reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. Under normal circumstances, it should display "Zotero Connector Server is Available" (or "Endpoint does not support method" in older versions). | If Zotero is open but the Zotero Connector reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. Under normal circumstances, it should display "Zotero Connector Server is Available" (or "Endpoint does not support method" in older versions). |
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| | * Restart your browser and try again. |
| * If you're able to load that URL but the Connector shows Zotero as unavailable, or if you're able to load the URL in another browser but not the one with the Connector, try these steps: | * If you're able to load that URL but the Connector shows Zotero as unavailable, or if you're able to load the URL in another browser but not the one with the Connector, try these steps: |
| - Uninstall and reinstall the Zotero Connector. | - Uninstall and reinstall the Zotero Connector. |
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