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kb:connector_zotero_unavailable [2020/04/16 06:08] – dstillman | kb:connector_zotero_unavailable [2020/12/29 20:34] – dstillman | ||
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First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, | First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, | ||
- | If Zotero is open but the Zotero Connector reports that Zotero is unavailable, | + | Next, restart your browser and try again. |
+ | |||
+ | After restarting, if Zotero is open but the Zotero Connector reports that Zotero is unavailable, | ||
* If you're able to load that URL but the Connector shows Zotero as unavailable, | * If you're able to load that URL but the Connector shows Zotero as unavailable, | ||
- Uninstall and reinstall the Zotero Connector. | - Uninstall and reinstall the Zotero Connector. | ||
- Temporarily disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist '' | - Temporarily disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist '' | ||
+ | - Temporarily disable any other installed extension. | ||
* If you can't load that URL and your computer is connecting via a proxy server, ensure that the host '' | * If you can't load that URL and your computer is connecting via a proxy server, ensure that the host '' | ||
- | * If you can't load that URL, temporarily disable any security software running on your system. If '' | + | * If you still can't load that URL, temporarily disable any security software running on your system. If '' |
{{tag>kb basics}} | {{tag>kb basics}} |