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kb:connection_error [2016/03/30 16:37] – dstillman | kb:connection_error [2023/05/17 06:04] (current) – dstillman | ||
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- | === "Error connecting to server. Check your Internet connection." | + | ===== "Error connecting to server. Check your Internet connection." |
- | When Zotero | + | When Zotero can't access the network, it's usually caused by proxy settings or security software on your computer. |
- | Disable | + | By default, Zotero uses any manually entered proxy servers or a proxy auto-config (PAC) URL in your system proxy settings. It does not automatically use Web Proxy Auto-Discovery (WPAD), or "Auto Proxy Discovery" |
+ | |||
+ | If you don't use a proxy to connect to the internet, | ||
+ | |||
+ | If you need to configure the Zotero proxy settings differently from the system settings, you can access the Config Editor from the Advanced pane of the Zotero preferences, | ||
+ | |||
+ | If using a PAC file, either automatically or with network.proxy.type = 2, and your proxy requires HTTP authentication, | ||
+ | |||
+ | To use WPAD, you must set network.proxy.type to 4. | ||
If changing proxy settings doesn' | If changing proxy settings doesn' | ||
+ | |||
+ | Some connection errors can also be caused by [[ssl_certificate_error|certificate issues]] on your network. | ||
+ | |||
+ | See also [[Zotero and Firewalls]]. | ||
{{tag>kb sync}} | {{tag>kb sync}} |