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kb:connection_error [2017/12/06 16:42] – dstillman | kb:connection_error [2023/05/17 06:04] (current) – dstillman | ||
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===== "Error connecting to server. Check your Internet connection." | ===== "Error connecting to server. Check your Internet connection." | ||
- | When Zotero can't access the network, it's usually caused by incorrect | + | When Zotero can't access the network, it's usually caused by proxy settings or security software on your computer. |
- | Zotero uses your system | + | By default, |
- | If you need to configure the Zotero proxy settings | + | If you don't use a proxy to connect to the internet, you should disable all proxies in your system proxy settings. If you do need to connect via a proxy, you should verify that the system settings are correct. Note that other software on your computer may not be using the system proxy settings, which is why other programs may still be able to connect to the internet when Zotero cannot. |
+ | |||
+ | If you need to configure the Zotero proxy settings | ||
+ | |||
+ | If using a PAC file, either automatically or with network.proxy.type = 2, and your proxy requires HTTP authentication, | ||
+ | |||
+ | To use WPAD, you must set network.proxy.type to 4. | ||
If changing proxy settings doesn' | If changing proxy settings doesn' | ||
Some connection errors can also be caused by [[ssl_certificate_error|certificate issues]] on your network. | Some connection errors can also be caused by [[ssl_certificate_error|certificate issues]] on your network. | ||
+ | |||
+ | See also [[Zotero and Firewalls]]. | ||
{{tag>kb sync}} | {{tag>kb sync}} |