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--- fr:getting_help [2009/07/22 08:40] – created riondet
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-===Besoin d'aide ?===
-Il y a de fortes chances que quelqu'un se soit déjà posé la même question que vous.
-Afin de vous aider le plus rapidement possible, la communauté Zotero vous propose une série d'étape afin de diagnostiquer votre problème. Merci de suivre les cinq étapes ci-dessous.
-===Etape une : vérifiez la version de votre logiciel Zotero===
-La dernière version de Zotero est disponible sur la [[/|page d'accueil]].
-You can check your current Zotero version by selecting About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar or by selecting Add-ons from Firefox's Tools menu and looking for Zotero in the Extensions tab.
-If you aren't running the latest version, you should upgrade by clicking the Download button on the front page, as your issue may have already been resolved.
-===Step Two: Read up on common questions and issues===
-If something in Zotero appears not to be working correctly, first check the [[Known Issues]] page. The dedicated pages on [[zotero_data|troubleshooting Zotero data issues]], [[troubleshooting translator issues|resolving issues with site translators]], and [[word processor plugin troubleshooting|troubleshooting the word processor plugins]] may also address your issue.
-If you have a question that isn't addressed on the troubleshooting pages, review the [[Frequently Asked Questions]] for answers to common queries.
-===Step Three: Search through the documentation===
-If your question is still unresolved, search through all of Zotero's documentation. You can use the search box at the top of every documentation page or the search box right here.
-<HTML>
-<form action="/support/" accept-charset="utf-8" class="search" id="dw__search"><div class="no"><input type="hidden" name="do" value="search" /><input type="text" id="qsearch__in" accesskey="f" name="id" class="edit" title="[ALT+F]" /><input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form>
-</HTML>
-===Step Four: Search through the forums===
-If searching through Zotero's documentation fails to resolve your issue, search through Zotero's forums. Try several searches with related keywords.
-<HTML>
-<form id="SearchComments" method="get" action="http://forums.zotero.org/search/">
-	<div>
-		<input type="hidden" name="PostBackAction" value="Search" />
-				<input type="hidden" name="Advanced" value="1" />
-				<input type="hidden" name="Type" value="Comments" />
-				</div>
-				<input id="txtCommentKeywords" type="text" name="Keywords" value="" class="SearchInput AdvancedSearchInput" />
-<input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"> </form> </div>
-</HTML>
-===Step Five: Post a message to the forums===
-If you have searched through the documentation and forums but simply cannot find an answer to your question, the next step is to post a message to the [[http://forums.zotero.org/categories/|Zotero Forums]]. Zotero's developers as well as many advanced Zotero community members read and respond to forum posts. By asking questions in the forums you access the broader experience of the Zotero community and also make solutions publicly available for other users who may have the same questions. If you are reporting a bug, please follow the [[reporting bugs|bug reporting procedures]]. If you are reporting an issue with a site translator, please make sure you have gone through the steps involved in [[Troubleshooting Translator Issues|troubleshooting translator issues]].