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| forum_guidelines [2021/08/31 03:23] – [Existing thread or new thread?] dstillman | forum_guidelines [2022/04/13 06:47] – [Be patient] dstillman | ||
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| Zotero developers and many dedicated community members read every post. | Zotero developers and many dedicated community members read every post. | ||
| - | While many forum posts are answered within minutes, others may not be answered for several | + | While many forum posts are answered within minutes, others may not be answered for hours or days. In other cases — particularly for feature requests — developers may wait to see if other people chime in in support of an idea before responding. |
| If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | ||