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| forum_guidelines [2019/08/15 10:40] – [Existing thread or new thread?] bwiernik | forum_guidelines [2022/04/13 06:47] – [Be patient] dstillman | ||
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| ===== Existing thread or new thread? ===== | ===== Existing thread or new thread? ===== | ||
| - | In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. | + | In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to a thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. |
| If you like, you can take a quick glance at the most recent posts and do a quick search to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists. | If you like, you can take a quick glance at the most recent posts and do a quick search to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists. | ||
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| Zotero developers and many dedicated community members read every post. | Zotero developers and many dedicated community members read every post. | ||
| - | While many forum posts are answered within minutes, others may not be answered for several | + | While many forum posts are answered within minutes, others may not be answered for hours or days. In other cases — particularly for feature requests — developers may wait to see if other people chime in in support of an idea before responding. |
| If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | ||