Upgrade StorageDifferences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| forum_guidelines [2018/04/04 00:55] – [Forum Guidelines] dstillman | forum_guidelines [2022/04/13 06:47] – [Be patient] dstillman | ||
|---|---|---|---|
| Line 5: | Line 5: | ||
| ===== Existing thread or new thread? ===== | ===== Existing thread or new thread? ===== | ||
| - | Before you post, it' | + | In general, please start a new thread for your issue. It is much better |
| + | |||
| + | If you like, you can take a quick glance at the most recent posts and do a quick search to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists. | ||
| If you do find an existing thread, read the entire discussion — not just the thread title — to make sure it's relevant, that a solution or workaround hasn't already been provided, and that additional feedback is still necessary. You should also check the date of the last comment to make sure it's not referring to a very old issue that's no longer applicable. | If you do find an existing thread, read the entire discussion — not just the thread title — to make sure it's relevant, that a solution or workaround hasn't already been provided, and that additional feedback is still necessary. You should also check the date of the last comment to make sure it's not referring to a very old issue that's no longer applicable. | ||
| Line 45: | Line 47: | ||
| Zotero developers and many dedicated community members read every post. | Zotero developers and many dedicated community members read every post. | ||
| - | While many forum posts are answered within minutes, others may not be answered for several | + | While many forum posts are answered within minutes, others may not be answered for hours or days. In other cases — particularly for feature requests — developers may wait to see if other people chime in in support of an idea before responding. |
| If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. | ||