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--- forum_guidelines [2017/12/17 09:07] – [Be responsive] bwiernik
+++ forum_guidelines [2018/03/13 01:23] – [Existing thread or new thread?] dstillman
@@ Line 8: / Line 8: @@
 ===== Existing thread or new thread? =====
-Before you post, search the forums to see if someone has posted about the same issue. If you find an existing thread, read the entire discussion---not just the thread title---to make sure it's relevant, that a solution or workaround hasn't already been provided, and that additional feedback is still necessary. You should also check the date of the last comment to make sure it's not referring to a very old issue that's no longer applicable.
+Before you post, it's a good idea to quickly search the forums to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists.
-If you're not sure if your issue is exactly the same as that in an existing thread, it's better to start a new thread, and someone will point you to an existing discussion if appropriate. (You can include links to other possibly relevant threads in your post.)
+If you do find an existing thread, read the entire discussion --- not just the thread title --- to make sure it's relevant, that a solution or workaround hasn't already been provided, and that additional feedback is still necessary. You should also check the date of the last comment to make sure it's not referring to a very old issue that's no longer applicable.
+If you're not sure if your issue is exactly the same, it's better to start a new thread, and someone will point you to an existing discussion if appropriate. (You can include links to other possibly relevant threads in your post.)
 **Syncing issues and word processor plugin issues generally require individual troubleshooting and should almost always go in new threads**.