Zotero

There is a good chance that someone else has had the same question as you.

In an effort to help you resolve your issue as quickly as possible, the Zotero community has developed this set of steps for resolving issues. Please follow the five steps below.

The latest Zotero version is always listed on the Zotero home page.

You can check your current Zotero version by selecting About Zotero from the Actions menu () in the Zotero toolbar or by selecting Add-ons from Firefox's Tools menu and looking for Zotero in the Extensions tab.

If you aren't running the latest version, you should upgrade by clicking the Download button on the front page, as your issue may have already been resolved.

If something in Zotero appears not to be working correctly, first check the Known Issues page. The following dedicated troubleshooting pages may also be helpful:

• Zotero Data Issues
• Site Translator Issues
• Word Processor Plugin Issues
• Data Not Syncing
• Files Not Syncing

If you have a question that isn't addressed on the troubleshooting pages, review the Frequently Asked Questions for answers to common queries.

If your question is still unresolved, search through all of Zotero's documentation. You can use the search box at the top of every documentation page or the search box right here.

If searching through Zotero's documentation fails to resolve your issue, search through Zotero's forums. Try several searches with related keywords.

If you have searched through the documentation and forums but simply cannot find an answer to your question, the next step is to post a message to the Zotero Forums. Zotero's developers as well as many advanced Zotero community members read and respond to forum posts. By asking questions in the forums you access the broader experience of the Zotero community and also make solutions publicly available for other users who may have the same questions. If you are reporting a bug, please follow the bug reporting procedures.