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storage_faq [2013/08/28 15:43] – sean | storage_faq [2022/10/28 03:46] (current) – [How do I pay for Zotero Storage?] dstillman | ||
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- | ====How do I sign up for Zotero | + | ===== Zotero Storage FAQ ===== |
+ | |||
+ | ==== What is Zotero Storage? ==== | ||
+ | |||
+ | Zotero Storage provides online storage space for your Zotero files, allowing you to synchronize PDFs, images, web snapshots, and other files among all your computers, share your Zotero attachments in group libraries, and access files via your online library on zotero.org. | ||
+ | |||
+ | You can always save an unlimited number of files to your local Zotero library, with or without Zotero Storage. | ||
+ | |||
+ | ====How do I sign up for Zotero Storage? | ||
Simply visit your Zotero account profile and [[/ | Simply visit your Zotero account profile and [[/ | ||
- | ====How | + | ====How |
- | All payment and billing information is handled by [[https://manage.stripe.com/ | + | [[/storage/institutions|Zotero Lab and Zotero Institution]] provide members of your organization with unlimited personal |
- | ====Can I pay with something other than Stripe?==== | + | ====How do I pay for Zotero Storage?==== |
- | If Stripe does not support your billing address, we can invoice you via PayPal. If after trying to pay via your [[/ | + | All major credit cards are accepted for payment. Zotero Lab and Zotero Institution plans can also be paid for via bank transfer. |
+ | |||
+ | ====What if I don't have a credit card or my credit card doesn' | ||
+ | If you don't have a credit card or you encounter problems | ||
====Will files stored in my groups be freely available to other members of those groups?==== | ====Will files stored in my groups be freely available to other members of those groups?==== | ||
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Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner' | Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner' | ||
- | ====How can I upgrade to a larger | + | ==== How can I change my current |
- | If you choose | + | |
+ | You can switch the storage plan you're currently subscribed | ||
+ | |||
+ | When you switch to a new plan, you aren't charged for the new plan immediately — your expiration date is simply adjusted based on the prorated balance | ||
+ | |||
+ | // | ||
+ | |||
+ | (The one exception is if you have less than 2 weeks remaining in your subscription. In that case, the unused balance will still be applied as time to your new subscription, | ||
+ | ====Will my subscription renew automatically? | ||
+ | When you purchase a storage subscription, | ||
- | ====Can I cancel my subscription? | + | ====How do I cancel my subscription? |
- | If you opted to renew your subscription automatically, | + | If you opted to renew your subscription automatically, |