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kb:troubleshooting_sync_errors [2009/07/09 04:27] – overhaul with instructions for each reset mode dstillman | kb:troubleshooting_sync_errors [2010/02/05 22:56] (current) – removed dstillman | ||
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- | ===== Troubleshooting Sync Errors ===== | ||
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- | Zotero 2.0 is currently in beta, and it is possible you'll run into a bug in the sync process that prevents you from syncing your data. If a sync fails for some reason, the sync button will display a small yellow badge. While we encourage you to submit bugs and help us diagnose problems, if you just want your data synced and don't want to worry about what's causing the bug, you can solve many syncing problems using the Reset tab in the Sync pane of the Zotero preferences. | ||
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- | The reset mode to use depends on your situation: | ||
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- | If all of your data is on the Zotero server, use [[#Restore from Server]]. | ||
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- | If all (or nearly all) of your data is on one computer, use [[#Restore to/from Server]]. | ||
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- | If you've made significant changes on multiple computers between syncs, use [[# | ||
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- | ==== Restore from Zotero Server ==== | ||
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- | First, check your Zotero library on zotero.org to verify that it contains all of your data. To view your library, log in and then click the My Library tab. | ||
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- | Next, if you have Zotero' | ||
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- | Once in the Zotero preferences, | ||
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- | ==== Restore to/from Zotero Server ==== | ||
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- | Start on the computer containing the Zotero data you want to keep, and make sure Firefox is closed (or auto-sync is disabled) on the other computers. | ||
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- | If you have auto-sync enabled, open the Zotero preferences without opening the Zotero pane. Go to Firefox' | ||
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- | Once in the Zotero preferences, | ||
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- | Next, on each other computer you want to sync, open Firefox and, using the same method as above, access the Zotero preferences without opening the Zotero pane. | ||
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- | In the Zotero preferences on each computer, click the Sync pane and the Reset tab within that, and then click " | ||
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- | Your data should now be fully in sync across all your computers. | ||
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- | ==== Full Sync ==== | ||
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- | If you have libraries that differ on multiple machines, you can try the "Full Sync" option in the Sync-> | ||
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- | While a full sync will often work, if you have made complex organizational changes on multiple computers it may not complete successfully. In this case, you'll need to use the [[#Restore to/from Server + Manual Merge]] option below. | ||
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- | ==== Restore to/from Server + Manual Merge ==== | ||
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- | If a full sync fails, but you have data on more than one computer that you wish to keep, you may wish to do a " | ||
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- | On the other computers, if you have auto-sync enabled, first access the Zotero sync preferences without opening the Zotero pane. Go to Firefox' | ||
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- | Next open Zotero and sort My Library in the middle column by clicking on Date Added. (If you don't see Date Added, click the square button to the right of the column header row and select it from the list.) Select the recently added items and export them to Zotero RDF. If you've added or modified notes attached to older items, you'll want to export those as well. | ||
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- | After exporting, open Zotero' | ||
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- | You will need to relink reimported items in any documents created with the word processor plugins. | ||
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- | {{tag> | ||