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word_processor_plugin_troubleshooting [2020/05/27 17:57]
dstillman [Mac]
word_processor_plugin_troubleshooting [2020/06/23 17:00] (current)
dstillman [Zotero toolbar doesn't appear]
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   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In the Cite pane of the [[preferences|Zotero preferences]],​ open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.   - In the Cite pane of the [[preferences|Zotero preferences]],​ open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.
-  - If you don't see the installation buttons ​described ​in Step 2go to Tools → Add-ons in Zotero.  +    * If you don't see the installation buttons in the Cite paneyou'll need to repair your Zotero installation:​ 
-    - Make sure "​Zotero Word for Mac", "​Zotero for Windows Integration",​ and/or "​Zotero LibreOffice Integration"​ are enabled. If any are not, click the "​Enable"​ button. +      - Go to Tools → Add-ons in Zotero.  
-    - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero.  +      - Make sure "​Zotero Word for Mac", "​Zotero for Windows Integration",​ and/or "​Zotero LibreOffice Integration"​ are enabled. If any are not, click the "​Enable"​ button. 
-    - If you don't see the integration plugins in Add-ons at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) +      - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero.  
-    - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences,​ it may help to open your [[kb:​profile_directory|Zotero profile directory]],​ delete extensions.json,​ and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.+      - If you don't see the integration plugins in Add-ons at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) 
 +      - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences,​ it may help to open your [[kb:​profile_directory|Zotero profile directory]],​ delete extensions.json,​ and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.
   - If the Zotero tab or toolbar still doesn'​t appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].   - If the Zotero tab or toolbar still doesn'​t appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].
  
word_processor_plugin_troubleshooting.txt · Last modified: 2020/06/23 17:00 by dstillman