Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
word_processor_plugin_troubleshooting [2020/01/06 22:07]
dstillman [Citations converted to plain text]
word_processor_plugin_troubleshooting [2020/01/25 19:13] (current)
dstillman [All Platforms]
Line 17: Line 17:
     - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero. ​     - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero. ​
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-  - In the [[/​preferences/​cite|Cite pane]] of the Zotero preferences,​ open the "Word Processors"​ tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.+  - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors"​ tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
  
 If you are still experiencing issues, follow these software specific troubleshooting ​steps: If you are still experiencing issues, follow these software specific troubleshooting ​steps:
Line 67: Line 67:
   - Open Word Options   - Open Word Options
   - Choose "​Customize Ribbon"​   - Choose "​Customize Ribbon"​
-  - On the right pane tick the "​Developer"​ tab+  - On the right pane tick the "​Developer"​ tab. (You can disable the tab when you're done troubleshooting.)
   - Close the options and in the new Developer tab in the ribbon click "Word Add-ins"​   - Close the options and in the new Developer tab in the ribbon click "Word Add-ins"​
   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
Line 221: Line 221:
   * Open the LibreOffice options dialog by choosing Tools → Options (Windows/​Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment"​ is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://​www.oracle.com/​technetwork/​java/​javase/​downloads/​index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/​64-bit) match.   * Open the LibreOffice options dialog by choosing Tools → Options (Windows/​Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment"​ is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://​www.oracle.com/​technetwork/​java/​javase/​downloads/​index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/​64-bit) match.
  
-Next, restart ​the installation processby restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display ​the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors"​ tab.+Next, restart ​Zoteroopen the Cite pane of the [[preferences|Zotero preferences]], and click the **Install LibreOffice Add-in** button on the "Word Processors"​ tab.
  
 When you are asked to locate your LibreOffice installations,​ ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…"​ button below.) When you are asked to locate your LibreOffice installations,​ ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…"​ button below.)
word_processor_plugin_troubleshooting.1578366433.txt.gz · Last modified: 2020/01/06 22:07 by dstillman