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word_processor_plugin_troubleshooting [2019/04/02 11:56]
dstillman [Debugging broken documents]
word_processor_plugin_troubleshooting [2019/06/09 10:54] (current)
dstillman
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   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions. ​   - In Zotero, go to Tools → Add-ons → Extensions. ​
-    - If "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ are disabled, click the "​Enable"​ button ​to re-enable the extension+    - Make sure "​Zotero Word for Mac", Zotero for Windows Integration"​, and/or "​Zotero LibreOffice Integration"​ are enabled. If any are not, click the "​Enable"​ button. 
-    - If the "​Enable"​ button ​for "​Zotero Word for Mac/Windows Integration" ​is grayed outand you are unable to click it, click the "​Remove"​ button and restart Zotero.  +    - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero.  
-    - If you don't see "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration" ​in the Extensions ​window ​at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)+    - If you don't see the required integration plugin ​in the Extensions ​pane at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.
   - Click “Reinstall LibreOffice/​Microsoft Word Add-in” and then restart your word processor.   - Click “Reinstall LibreOffice/​Microsoft Word Add-in” and then restart your word processor.
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   - Choose "​Customize Ribbon"​   - Choose "​Customize Ribbon"​
   - On the right pane tick the "​Developer"​ tab   - On the right pane tick the "​Developer"​ tab
-  - Close the options and in the new Developer tab click "Word Add-ins"​+  - Close the options and in the new Developer tab in the ribbon ​click "Word Add-ins"​
   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
  
word_processor_plugin_troubleshooting.1554220611.txt.gz · Last modified: 2019/04/02 11:56 by dstillman