Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
word_processor_plugin_troubleshooting [2018/06/08 05:53]
dstillman [Windows]
word_processor_plugin_troubleshooting [2018/10/09 07:34] (current)
adomasven [Mac] Remove old sections
Line 220: Line 220:
  
   * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/​Library/​Preferences/​Microsoft/​Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)   * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/​Library/​Preferences/​Microsoft/​Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)
- 
-==== Error with Word 2008 after using Migration Assistant ==== 
- 
-After using Migration Assistant to move your applications and documents from an old computer to a new computer, upon attempting to use Zotero from within Word, you may see the following error: 
- 
-//"​Zotero experienced an error updating your document. 
- 
-[Exception... "'​The operation couldn'​t be completed. (OSStatus error -1728.) @[getDocument:​application.m:​100]'​ when calling method: [zoteroIntegrationApplication::​getDocument]"​ nsresult: "​0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)"​ location: "JS frame :: chrome:​%%//​%%zotero/​content/​xpcom/​integration.js :: _callIntegration :: line 273" data: no]"// 
- 
-Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. 
- 
-==== Plugin not working with Word Insider versions ==== 
- 
-Changes made in Word Insider (Beta) preview builds sometimes cause Zotero'​s Word Add-in to work incorrectly or not at all. If you are using a Word Insider version and the above troubleshooting steps do not fix your issue, try to [[downgrade_word_for_mac|downgrade to the stable version of Word for Mac]] to see if this resolves your issue. 
- 
-Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. 
- 
 ===== Linux ===== ===== Linux =====
  
word_processor_plugin_troubleshooting.1528451581.txt.gz ยท Last modified: 2018/06/08 05:53 by dstillman