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word_processor_plugin_troubleshooting [2018/06/08 05:46]
dstillman [Windows]
word_processor_plugin_troubleshooting [2018/06/08 05:53] (current)
dstillman [Windows]
Line 85: Line 85:
  
 ==== Communication error or non-responsive plugin buttons==== ==== Communication error or non-responsive plugin buttons====
 +
 +If you see one of the following errors:
  
 //"​Word could not communicate with Zotero. Please ensure Zotero is running and try again.”// //"​Word could not communicate with Zotero. Please ensure Zotero is running and try again.”//
-Or plugin appears and buttons are clickable, but no insert citation window appears.+ 
 +//"​Could not find a running Word instance"//​ 
 + 
 +or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps:
  
   - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons->​ Extensions in Zotero.   - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons->​ Extensions in Zotero.
-  - Make sure that you're running Zotero as the same user as Word. The plugin ​will fail, for example, if Zotero is run as administrator and Word as a regular user. For security reasons you should typically not run any software as administrator.+  - Make sure that you're running Zotero as the same user as Word. The plugin ​may fail, for example, if Zotero is run as administrator and Word as a regular user. For security ​and stability ​reasons you should typically not run any software as administrator.
   - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.   - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.
   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/​multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/​multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).
word_processor_plugin_troubleshooting.txt · Last modified: 2018/06/08 05:53 by dstillman