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word_processor_plugin_troubleshooting [2018/02/26 04:49]
adomasven [All Platforms] Add an entry for unresponsive Zotero buttons after LO update
word_processor_plugin_troubleshooting [2018/03/25 11:34] (current)
bwiernik Fix quotes
Line 14: Line 14:
   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions. ​   - In Zotero, go to Tools → Add-ons → Extensions. ​
-    - If "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ are disabled, click the ''​Enable'' ​button to re-enable the extension. +    - If "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ are disabled, click the "Enable" ​button to re-enable the extension. 
-    - If the ‘’Enable’’ ​button for "​Zotero Word for Mac/Windows Integration"​ is grayed out, and you are unable to click it, click the ‘’Remove’’ ​button and restart Zotero. ​+    - If the "Enable" ​button for "​Zotero Word for Mac/Windows Integration"​ is grayed out, and you are unable to click it, click the "Remove" ​button and restart Zotero. ​
     - If you don't see "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ in the Extensions window at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)     - If you don't see "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ in the Extensions window at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.
word_processor_plugin_troubleshooting.txt · Last modified: 2018/03/25 11:34 by bwiernik