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word_processor_plugin_troubleshooting [2020/05/27 17:57] – [Mac] dstillmanword_processor_plugin_troubleshooting [2020/06/23 17:00] – [Zotero toolbar doesn't appear] dstillman
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   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.   - In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.
-  - If you don't see the installation buttons described in Step 2go to Tools → Add-ons in Zotero.  +    * If you don't see the installation buttons in the Cite paneyou'll need to repair your Zotero installation: 
-    - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. +      - Go to Tools → Add-ons in Zotero.  
-    - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.  +      - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. 
-    - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) +      - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.  
-    - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.+      - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) 
 +      - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.
   - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].   - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].
  
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven