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word_processor_plugin_troubleshooting [2020/05/13 02:01] – [Zotero toolbar doesn't appear] dstillman | word_processor_plugin_troubleshooting [2020/06/23 17:00] – [Zotero toolbar doesn't appear] dstillman |
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- Close Word or LibreOffice. | - Close Word or LibreOffice. |
- In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor. | - In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor. |
- If you don't see the installation buttons described in Step 2, go to Tools → Add-ons in Zotero. | * If you don't see the installation buttons in the Cite pane, you'll need to repair your Zotero installation: |
- Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. | - Go to Tools → Add-ons in Zotero. |
- If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
- If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
- If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them. | - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them. |
- If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]]. | - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]]. |
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- In the new Developer tab click "Word Add-ins". | - In the new Developer tab click "Word Add-ins". |
- Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked. | - Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked. |
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| If Zotero.dotm still doesn't show up, you may not have correctly performed the [[word_processor_plugin_manual_installation|manual installation steps]] to copy Zotero.dotm to your current Word Startup folder. |
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=== Version < 15.41 === | === Version < 15.41 === |