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word_processor_plugin_troubleshooting [2020/05/13 02:00] โ€“ [Zotero toolbar doesn't appear] dstillmanword_processor_plugin_troubleshooting [2020/05/27 17:57] โ€“ [Mac] dstillman
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     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.      - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. 
     - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)     - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-    - If you still don't see the installation buttons in the Cite pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.+    - If you still don't see the installation buttons in the Cite โ†’ Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.
   - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].   - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].
  
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   - In the new Developer tab click "Word Add-ins".   - In the new Developer tab click "Word Add-ins".
   - Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked.   - Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked.
 +
 +If Zotero.dotm still doesn't show up, you may not have correctly performed the [[word_processor_plugin_manual_installation|manual installation steps]] to copy Zotero.dotm to your current Word Startup folder.
  
 === Version < 15.41 === === Version < 15.41 ===
word_processor_plugin_troubleshooting.txt ยท Last modified: 2024/03/19 12:47 by adomasven