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| word_processor_plugin_troubleshooting [2020/03/30 13:18] – dstillman | word_processor_plugin_troubleshooting [2020/04/05 08:23] – [Zotero toolbar doesn't appear] grolimur |
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| - Close Word or LibreOffice. | - Close Word or LibreOffice. |
| - In Zotero, go to Tools → Add-ons. | - In Zotero, go to Tools → Add-ons. |
| - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. | - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
| - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, click the Add button, and navigate to the component. While this is unlikely to succeed, it will provide further information about the cause of the installation failure. | If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, click the Add button, and navigate to the component. While this is unlikely to succeed, it will provide further information about the cause of the installation failure. |
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| If you receive an error stating “Could not create Java implementation loader” when attempting to perform a manual installation, follow the instructions below for the [[#could_not_create_java_implementation_loader|Windows]], [[#could_not_create_java_implementation_loader1|Mac]], or [[#could_not_create_implementation_loader_or_clicking_toolbar_buttons_does_not_have_an_effect|Linux]]. If you receive an error stating “JNI exception occurred” on Linux, follow [[#jni_exception|these instructions]]. For errors not listed below, post the error you receive during manual installation to the [[/forum|Zotero forums]]. | If you receive an error stating “Could not create Java implementation loader” when attempting to perform a manual installation, follow the instructions below for the [[#could_not_create_java_implementation_loader|Windows]], [[#could_not_create_java_implementation_loader1|Mac]], or [[#could_not_create_implementation_loader_or_clicking_toolbar_buttons_does_not_have_an_effect|Linux]]. |
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| | If you receive an error stating “JNI exception occurred” on Linux, follow [[#jni_exception|these instructions]]. |
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| | For errors not listed below, post the error you receive during manual installation to the [[/forum|Zotero Forums]]. |
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