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Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
word_processor_plugin_troubleshooting [2020/02/25 12:18] – [Mac] dstillman | word_processor_plugin_troubleshooting [2020/04/05 08:23] – [Zotero toolbar doesn't appear] grolimur | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- In Zotero, go to Tools → Add-ons. | - In Zotero, go to Tools → Add-ons. | ||
- | - Make sure " | + | - Make sure " |
- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
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If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, | If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, | ||
- | If you receive an error stating “Could not create | + | If you receive an error stating “Could not create |
+ | |||
+ | If you receive an error stating “JNI exception occurred” on Linux, follow [[# | ||
+ | |||
+ | For errors not listed below, post the error you receive during manual installation to the [[/ | ||
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===== Windows ===== | ===== Windows ===== | ||
- | ==== Could not create | + | ==== Could not create |
Upon manual installation of the LibreOffice component, you may see the message | Upon manual installation of the LibreOffice component, you may see the message | ||
- | //" | + | //" |
This error reflects a faulty Java installation within LibreOffice. This issue affects not only Zotero, but any LibreOffice extension that uses Java. Follow the steps below, testing whether manual installation succeeds after each. | This error reflects a faulty Java installation within LibreOffice. This issue affects not only Zotero, but any LibreOffice extension that uses Java. Follow the steps below, testing whether manual installation succeeds after each. | ||
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===== Mac ===== | ===== Mac ===== | ||
- | ==== Could not create | + | ==== Could not create |
Upon manual installation of the LibreOffice component, you may see the message | Upon manual installation of the LibreOffice component, you may see the message | ||
- | //" | + | //" |
This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// | This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// |