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word_processor_plugin_troubleshooting [2020/02/25 12:15] – [Mac] dstillmanword_processor_plugin_troubleshooting [2020/03/30 13:40] dstillman
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 ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== ==== Scripts do not appear in Word 2008/2011 or are incompatible ====
  
-After installing the [[word_processor_plugin_installation|latest Word plugin for Zotero]] on a system with a non-English version of Office 2008/2011 for Mac installed, the [[kb:no_toolbar_in_word_2008_plugin|plugin scripts]] may not appear in Word. Alternatively, after upgrading the plugin, you may receive a message saying that the plugin is incompatible with the installed version of Zotero. +On a system with a non-English version of Office 2008/2011 for Mac, the [[kb:no_toolbar_in_word_2008_plugin|plugin scripts]] may not appear in Word automatically. Alternatively, after upgrading the plugin, you may receive a message saying that the plugin is incompatible with the installed version of Zotero. 
  
 These problems indicate that the new scripts were not installed into the correct location. By default, Zotero installs the scripts into ~/Library/Application Support/Microsoft/Office/Word Script Menu Items or ~/Documents/Microsoft User Data/Office/Word Script Menu Items if either of these folders exist, or asks where to install them if it does not. Since non-English versions of Office prior to Office 2011 SP2 do not use the Microsoft User Data folder, but rather a folder with an equivalent name in the Office language, this can be problematic for non-English Office users. There are three potential solutions: These problems indicate that the new scripts were not installed into the correct location. By default, Zotero installs the scripts into ~/Library/Application Support/Microsoft/Office/Word Script Menu Items or ~/Documents/Microsoft User Data/Office/Word Script Menu Items if either of these folders exist, or asks where to install them if it does not. Since non-English versions of Office prior to Office 2011 SP2 do not use the Microsoft User Data folder, but rather a folder with an equivalent name in the Office language, this can be problematic for non-English Office users. There are three potential solutions:
  
-  - If you have Office 2011, install the [[http://www.microsoft.com/mac/downloads|latest available updates]]. You can then reinstall the Word scripts from Zotero. In Zotero, go to the Cite -> Word Processors pane of Zotero preferences, click the "Reinstall Microsoft Word Add-in" button, and then restart Word. If you don't see the option to reinstall the Word Add-in, open Tools -> Add-ins and ensure that Zotero Word for Mac Integration is present and enabled. If it is missing, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. +  - If you have Office 2011, install the [[http://www.microsoft.com/mac/downloads|latest available updates]]. You can then reinstall the Word scripts from Zotero. In Zotero, go to the Cite -> Word Processors pane of Zotero preferences, click the "Reinstall Microsoft Word Add-in" button, and then restart Word. If you don't see the option to reinstall the Word Add-in, open Tools -> Add-ons and ensure that Zotero Word for Mac Integration is present and enabled. If it is missing, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. 
-  - If you have only non-English versions of Office installed, you can delete the Microsoft User Data folder if it contains nothing other than the Zotero scripts. You can then re-install the Zotero scripts by going to Tools -> Add-ons -> Extensions, clicking the "Preferences" button next to Zotero Word for Mac Integration, and clicking the "Reinstall Microsot Word Add-in" button.+  - If you have only non-English versions of Office installed, you can delete the Microsoft User Data folder if it contains nothing other than the Zotero scripts. You can then re-install the Zotero scripts by going to the Cite → Word Processors pane of the Zotero preferences and clicking the "Reinstall Microsoft Word Add-in" button.
   - If you have both English and non-English versions of Office installed, you should copy the Zotero folder from ~/Documents/Microsoft User Data/Word Script Menu Items to the equivalent folder for your non-English version of Office. You can find the correct directory by selecting "About This Menu..." (or non-English equivalent) from the script menu and clicking "Open Folder".   - If you have both English and non-English versions of Office installed, you should copy the Zotero folder from ~/Documents/Microsoft User Data/Word Script Menu Items to the equivalent folder for your non-English version of Office. You can find the correct directory by selecting "About This Menu..." (or non-English equivalent) from the script menu and clicking "Open Folder".
  
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 If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, click the Add button, and navigate to the component. While this is unlikely to succeed, it will provide further information about the cause of the installation failure. If installation continues to fail, repeat the same steps, but click the **Manual Installation** button. This will open a folder containing the integration component to be installed within LibreOffice itself. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, click the Add button, and navigate to the component. While this is unlikely to succeed, it will provide further information about the cause of the installation failure.
  
-If you receive an error stating “Could not create java implementation loader” when attempting to perform a manual installation, follow the instructions below for the [[#could_not_create_java_implementation_loader|Windows]], [[#could_not_create_java_implementation_loader1|Mac]], or [[#could_not_create_implementation_loader_or_clicking_toolbar_buttons_does_not_have_an_effect|Linux]]. If you receive an error stating “JNI exception occurred” on Linux, follow [[#jni_exception|these instructions]]. For errors not listed below, post the error you receive during manual installation to the [[/forum|Zotero forums]].+If you receive an error stating “Could not create Java implementation loader” when attempting to perform a manual installation, follow the instructions below for the [[#could_not_create_java_implementation_loader|Windows]], [[#could_not_create_java_implementation_loader1|Mac]], or [[#could_not_create_implementation_loader_or_clicking_toolbar_buttons_does_not_have_an_effect|Linux]]. 
 + 
 +If you receive an error stating “JNI exception occurred” on Linux, follow [[#jni_exception|these instructions]]. 
 + 
 +For errors not listed below, post the error you receive during manual installation to the [[/forum|Zotero Forums]].
  
  
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 ===== Windows ===== ===== Windows =====
  
-==== Could not create java implementation loader ====+==== Could not create Java implementation loader ====
  
 Upon manual installation of the LibreOffice component, you may see the message Upon manual installation of the LibreOffice component, you may see the message
  
-//"Could not create java implementation loader"//+//"Could not create Java implementation loader"//
  
 This error reflects a faulty Java installation within LibreOffice. This issue affects not only Zotero, but any LibreOffice extension that uses Java. Follow the steps below, testing whether manual installation succeeds after each. This error reflects a faulty Java installation within LibreOffice. This issue affects not only Zotero, but any LibreOffice extension that uses Java. Follow the steps below, testing whether manual installation succeeds after each.
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 ===== Mac ===== ===== Mac =====
  
-==== Could not create java implementation loader ====+==== Could not create Java implementation loader ====
  
 Upon manual installation of the LibreOffice component, you may see the message Upon manual installation of the LibreOffice component, you may see the message
  
-//"Could not create java implementation loader"//+//"Could not create Java implementation loader"//
  
 This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://www.libreoffice.org/download/|LibreOffice 5.2 or later]]. This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://www.libreoffice.org/download/|LibreOffice 5.2 or later]].
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven