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word_processor_plugin_troubleshooting [2020/01/25 19:13] – [All Platforms] dstillman | word_processor_plugin_troubleshooting [2020/02/25 12:15] – [Mac] dstillman | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- | - In Zotero, go to Tools → Add-ons | + | - In Zotero, go to Tools → Add-ons. |
- Make sure " | - Make sure " | ||
- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
- In the Cite pane of the [[preferences|Zotero preferences]], | - In the Cite pane of the [[preferences|Zotero preferences]], | ||
+ | - If the Zotero tab or toolbar still doesn' | ||
- | If you are still experiencing issues, follow these software | + | If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting steps: |
* [[# | * [[# | ||
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==== Zotero tab does not appear in the Word Ribbon ==== | ==== Zotero tab does not appear in the Word Ribbon ==== | ||
- | If you are using Microsoft Office Starter Edition, Zotero Word integration is not supported. | + | First, make sure you've tried the [[# |
- | ** Check if Zotero plugin is correctly installed ** | + | If you're using Microsoft Office Starter Edition, note that Zotero Word integration is not supported. |
+ | |||
+ | Other things to try: | ||
+ | |||
+ | ** Check if the Zotero plugin is correctly installed ** | ||
- Open Word Options | - Open Word Options | ||
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If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | ||
- | |||
- | ** If Zotero.dotm is not present under Developer → Word Add-ins ** | ||
- | |||
- | - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. | ||
- | - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[# | ||
- | - In Zotero, go to Edit → Preferences → Cite → Word Processors and click " | ||
- | |||
- | If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/ | ||
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" | ||
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==== Tab does not appear in Word 2016/2019 ==== | ==== Tab does not appear in Word 2016/2019 ==== | ||
- | First, | + | First, |
- | === Version < 15.41 === | + | If you're still having trouble, check your [[https:// |
- | + | ||
- | Begin by updating | + | |
=== Version 15.41 and higher === | === Version 15.41 and higher === | ||
- | First, upgrade to the latest stable version of Word (you can download the installer for the latest version of Word from [[https:// | + | Make sure you're running |
If the tab still does not appear, check whether the plugin was installed in Word correctly: | If the tab still does not appear, check whether the plugin was installed in Word correctly: | ||
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- Make sure that " | - Make sure that " | ||
- | If the " | + | === Version < 15.41 === |
- | If the entry is still not present, follow the [[/ | + | Update Word to the latest stable version (15.41 or above). |
- | ==== Toolbar does not appear in Word 2011 or is incompatible ==== | ||
- | First, check whether " | + | ==== Toolbar |
- | + | ||
- | If the Zotero option doesn' | + | |
- | **If you have a non-English version of Office**, you may need to move the Zotero.dot file into the " | + | First, make sure you've tried the [[# |
- | **If you're using a non-admin macOS user account**, you will need to install the Word plugin from an administrative account or grant write access for the startup directory to the non-admin account to allow it to install Zotero.dot. | + | Then check whether " |
==== Scripts do not appear in Word 2008/2011 or are incompatible ==== | ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== |