Differences

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--- word_processor_plugin_troubleshooting [2019/12/21 05:25] – dstillman
+++ word_processor_plugin_troubleshooting [2020/01/25 19:13] – [All Platforms] dstillman
@@ Line 17: / Line 17: @@
     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-  - In the [[/preferences/cite|Cite pane]] of the Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
+  - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
 If you are still experiencing issues, follow these software specific troubleshooting steps:
@@ Line 38: / Line 38: @@
 ===== Citations converted to plain text =====
-See [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]].
+See [[kb/existing_citations_not_detected|Existing Citations Not Detected]].
 ====== Word ======
@@ Line 67: / Line 67: @@
   - Open Word Options
   - Choose "Customize Ribbon"
-  - On the right pane tick the "Developer" tab
+  - On the right pane tick the "Developer" tab. (You can disable the tab when you're done troubleshooting.)
   - Close the options and in the new Developer tab in the ribbon click "Word Add-ins"
   - Make sure Zotero.dotm is present and ticked
@@ Line 221: / Line 221: @@
   * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
-Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" tab.
+Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], and click the **Install LibreOffice Add-in** button on the "Word Processors" tab.
 When you are asked to locate your LibreOffice installations, ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…" button below.)