Differences

This shows you the differences between two versions of the page.

--- word_processor_plugin_troubleshooting [2019/12/21 05:25] – dstillman
+++ word_processor_plugin_troubleshooting [2020/01/25 19:04] – [Zotero toolbar doesn't appear] dstillman
@@ Line 17: / Line 17: @@
     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-  - In the [[/preferences/cite|Cite pane]] of the Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
+  - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
 If you are still experiencing issues, follow these software specific troubleshooting steps:
@@ Line 38: / Line 38: @@
 ===== Citations converted to plain text =====
-See [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]].
+See [[kb/existing_citations_not_detected|Existing Citations Not Detected]].
 ====== Word ======
@@ Line 67: / Line 67: @@
   - Open Word Options
   - Choose "Customize Ribbon"
-  - On the right pane tick the "Developer" tab
+  - On the right pane tick the "Developer" tab. (You can disable the tab when you're done troubleshooting.)
   - Close the options and in the new Developer tab in the ribbon click "Word Add-ins"
   - Make sure Zotero.dotm is present and ticked