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| word_processor_plugin_troubleshooting [2019/10/31 01:54] – [Citations converted to plain text] dstillman | word_processor_plugin_troubleshooting [2019/11/09 20:07] – [Zotero toolbar doesn't appear] dstillman |
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| - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor. | |
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| If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: |
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