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| word_processor_plugin_troubleshooting [2019/10/31 01:52] – [Citations/bibliography highlighted] dstillman | word_processor_plugin_troubleshooting [2019/11/09 20:07] – [Zotero toolbar doesn't appear] dstillman |
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| - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor. | |
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| If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: |
| ===== Citations converted to plain text ===== | ===== Citations converted to plain text ===== |
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| If you have previously inserted citations into Word or LibreOffice using Zotero, but they have now been converted to plain text, this may be caused by one of several factors. | See [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]]. |
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| - You used the "Unlink Citations" button. This button will disconnect your document from Zotero and convert all citations and bibliographies to plain text. | |
| - You saved the document in an unsupported file type. For Word, your document must be saved as .docx or .doc. For LibreOffice, if you are storing citations as Reference Marks (the default), your document must be saved as .odt. For LibreOffice, if you are storing citations as Bookmarks (see below), your document must be saved as .docx or .doc. | |
| - You opened and saved your document using a word processor program that does not support Fields/Reference Marks/Bookmarks. These include: | |
| - **Google Docs and other online word processors:** Google Docs and most other online word processors do not support Fields/Reference Marks/Bookmarks. Opening a document in these programs will break connections with Zotero. Microsoft's Word Online does support Fields and so can be used safely with Word documents containing Zotero fields. | |
| - **Pages:** Apple Pages does not support Fields/Reference Marks/Bookmarks. Opening a document in Pages will break connections with Zotero. | |
| - **Word:** If you open an .odt file (created by LibreOffice) in Word, Zotero references stored as Reference Marks (the default) will be broken. To share a document between Word and LibreOffice users, change the "Store Citations as:" option in the Zotero Document Preferences to Bookmarks. (Bookmarks can cause errors if accidentally modified, so they should only be used if compatibility between Word and LibreOffice is necessary.) | |
| - **LibreOffice:** If you open a .docs or .doc file (created by Word) in LibreOffice, Zotero references stored as Fields (the default) will be broken. To share a document between Word and LibreOffice users, change the "Store Citations as:" option in the Zotero Document Preferences to Bookmarks. (Bookmarks can cause errors if accidentally modified, so they should only be used if compatibility between Word and LibreOffice is necessary.) | |
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| If your document's citations have been converted to plain text, your only option for restoring the links to Zotero is to open and restore a previous version of the document with the citation links intact. If this is not possible, you will need to re-insert the citations from Zotero. | |
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| See also [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]]. | |
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| ====== Word ====== | ====== Word ====== |
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