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word_processor_plugin_troubleshooting [2019/06/09 09:25]
dstillman [Zotero toolbar doesn't appear]
word_processor_plugin_troubleshooting [2019/07/03 09:35]
adomasven [Mac]
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   - Choose "​Customize Ribbon"​   - Choose "​Customize Ribbon"​
   - On the right pane tick the "​Developer"​ tab   - On the right pane tick the "​Developer"​ tab
-  - Close the options and in the new Developer tab click "Word Add-ins"​+  - Close the options and in the new Developer tab in the ribbon ​click "Word Add-ins"​
   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
  
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 This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://​www.libreoffice.org/​download/​|LibreOffice 5.2 or later]]. This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://​www.libreoffice.org/​download/​|LibreOffice 5.2 or later]].
  
-==== LibreOffice ​on macOS 10.11+: No response from plugin ====+==== LibreOffice on macOS 10.11+: No response from plugin ====
  
-Problem: LibreOffice ​does not currently recognize the Java Runtime Environment (JRE), and Zotero'​s plugin therefore doesn'​t work.+Problem: LibreOffice does not currently recognize the Java Runtime Environment (JRE), and Zotero'​s plugin therefore doesn'​t work.
  
 Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead.
  
   - Uninstall the JRE   - Uninstall the JRE
-  - Download and install [[http://​www.oracle.com/​technetwork/​java/​javase/​downloads/​jdk8-downloads-2133151.html|Java Development Kit (JDK) version 8]]+  - Download and install ​the latest[[https://​www.oracle.com/​technetwork/​java/​javase/​downloads/​index.html|Java Development Kit (Oracle ​JDK)]]
   - In LibreOffice:​   - In LibreOffice:​
-    - Check in Prefs -> Advanced ​if JDK 1.8.xx ​is actually ​selected in the box+    - In Preferences ​-> Advanced ​ensure Oracle Corporation JRE is selected in the box
     - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration",​ and click on it. You should see an “Enable"​ button appear.     - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration",​ and click on it. You should see an “Enable"​ button appear.
     - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive.     - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive.
  
-Tested successfully with LibreOffice ​5.2.4./ JDK 1.8.0_112 / LO Integration Plugin ​3.5.12 / Zotero ​4.0.29.16 / macOS 10.12.2.+Tested successfully with LibreOffice ​6.0.0./ JDK 1.12.0.1 / LO Integration Plugin 5.0.15 / Zotero ​5.0.69 / macOS 10.14.5.
  
 ===== Linux ===== ===== Linux =====
word_processor_plugin_troubleshooting.txt · Last modified: 2019/11/26 15:13 by dstillman