Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
Next revisionBoth sides next revision
word_processor_plugin_troubleshooting [2019/04/02 11:56] – [Debugging broken documents] dstillmanword_processor_plugin_troubleshooting [2019/07/03 09:35] – [Mac] adomasven
Line 14: Line 14:
   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions.    - In Zotero, go to Tools → Add-ons → Extensions. 
-    - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enable" button to re-enable the extension. +    - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. 
-    - If the "Enable" button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the "Remove" button and restart Zotero.  +    - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.  
-    - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)+    - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.
   - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.   - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.
Line 88: Line 88:
   - Choose "Customize Ribbon"   - Choose "Customize Ribbon"
   - On the right pane tick the "Developer" tab   - On the right pane tick the "Developer" tab
-  - Close the options and in the new Developer tab click "Word Add-ins"+  - Close the options and in the new Developer tab in the ribbon click "Word Add-ins"
   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
  
Line 307: Line 307:
 This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://www.libreoffice.org/download/|LibreOffice 5.2 or later]]. This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://www.libreoffice.org/download/|LibreOffice 5.2 or later]].
  
-==== LibreOffice 5 on macOS 10.11+: No response from plugin ====+==== LibreOffice on macOS 10.11+: No response from plugin ====
  
-Problem: LibreOffice 5 does not currently recognize the Java Runtime Environment (JRE), and Zotero's plugin therefore doesn't work.+Problem: LibreOffice does not currently recognize the Java Runtime Environment (JRE), and Zotero's plugin therefore doesn't work.
  
 Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead.
  
   - Uninstall the JRE   - Uninstall the JRE
-  - Download and install [[http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|Java Development Kit (JDK) version 8]]+  - Download and install the latest[[https://www.oracle.com/technetwork/java/javase/downloads/index.html|Java Development Kit (Oracle JDK)]]
   - In LibreOffice:   - In LibreOffice:
-    - Check in Prefs -> Advanced if JDK 1.8.xx is actually selected in the box+    - In Preferences -> Advanced ensure Oracle Corporation JRE is selected in the box
     - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", and click on it. You should see an “Enable" button appear.     - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", and click on it. You should see an “Enable" button appear.
     - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive.     - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive.
  
-Tested successfully with LibreOffice 5.2.4.2 / JDK 1.8.0_112 / LO Integration Plugin 3.5.12 / Zotero 4.0.29.16 / macOS 10.12.2.+Tested successfully with LibreOffice 6.0.0.3 / JDK 1.12.0.1 / LO Integration Plugin 5.0.15 / Zotero 5.0.69 / macOS 10.14.5.
  
 ===== Linux ===== ===== Linux =====
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven