Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Next revision Both sides next revision
word_processor_plugin_troubleshooting [2019/04/02 11:56]
dstillman [Debugging broken documents]
word_processor_plugin_troubleshooting [2019/06/09 10:54]
dstillman
Line 14: Line 14:
   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions. ​   - In Zotero, go to Tools → Add-ons → Extensions. ​
-    - If "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration"​ are disabled, click the "​Enable"​ button ​to re-enable the extension+    - Make sure "​Zotero Word for Mac", Zotero for Windows Integration"​, and/or "​Zotero LibreOffice Integration"​ are enabled. If any are not, click the "​Enable"​ button. 
-    - If the "​Enable"​ button ​for "​Zotero Word for Mac/Windows Integration" ​is grayed outand you are unable to click it, click the "​Remove"​ button and restart Zotero.  +    - If the "​Enable"​ button is grayed out and you are unable to click it, click the "​Remove"​ button and restart Zotero.  
-    - If you don't see "​Zotero Word for Mac/Windows Integration"​ or "​Zotero LibreOffice Integration" ​in the Extensions ​window ​at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)+    - If you don't see the required integration plugin ​in the Extensions ​pane at all, then you should [[/​download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing;​ simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.   - In the [[/​preferences/​cite|Cite pane]] of Zotero preferences,​ open the "Word Processors"​ tab.
   - Click “Reinstall LibreOffice/​Microsoft Word Add-in” and then restart your word processor.   - Click “Reinstall LibreOffice/​Microsoft Word Add-in” and then restart your word processor.
Line 88: Line 88:
   - Choose "​Customize Ribbon"​   - Choose "​Customize Ribbon"​
   - On the right pane tick the "​Developer"​ tab   - On the right pane tick the "​Developer"​ tab
-  - Close the options and in the new Developer tab click "Word Add-ins"​+  - Close the options and in the new Developer tab in the ribbon ​click "Word Add-ins"​
   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
  
word_processor_plugin_troubleshooting.txt · Last modified: 2020/01/25 19:13 by dstillman