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| word_processor_plugin_troubleshooting [2019/04/02 11:56] – [Debugging broken documents] dstillman | word_processor_plugin_troubleshooting [2019/06/09 10:54] – dstillman |
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| - Close Word or LibreOffice. | - Close Word or LibreOffice. |
| - In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. |
| - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enable" button to re-enable the extension. | - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
| - If the "Enable" button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. |
| - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor. | - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor. |
| - Choose "Customize Ribbon" | - Choose "Customize Ribbon" |
| - On the right pane tick the "Developer" tab | - On the right pane tick the "Developer" tab |
| - Close the options and in the new Developer tab click "Word Add-ins" | - Close the options and in the new Developer tab in the ribbon click "Word Add-ins" |
| - Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked |
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