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word_processor_plugin_troubleshooting [2019/01/07 02:32] – [Windows] dstillmanword_processor_plugin_troubleshooting [2019/06/09 09:25] – [Zotero toolbar doesn't appear] dstillman
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   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions.    - In Zotero, go to Tools → Add-ons → Extensions. 
-    - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enable" button to re-enable the extension+    - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. 
-    - If the "Enable" button for "Zotero Word for Mac/Windows Integration" is grayed outand you are unable to click it, click the "Remove" button and restart Zotero.  +    - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.  
-    - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)+    - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.
   - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.   - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.
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 ===== Debugging broken documents ===== ===== Debugging broken documents =====
  
-If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: +See [[https://www.zotero.org/support/kb/debugging_broken_documents|Troubleshooting errors in word processor documents]].
- +
-    - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with ZoteroIf Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Tracked Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. +
-    - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. +
-    - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized. +
-    - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. +
-    - Open the copied file and check if you get the error after switching to a different bibliography style. +
-    - If the document has a bibliography, delete it and check if you still get the error. +
-    - Check "Report Errors…" in the Zotero Help menu to see if new errors appear after attempting to insert a citation. If so, send in an error report and post the provided Report ID to the forums. +
-    - **Try to isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/forum|Zotero forums]]. +
-    - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, it may help to display field codes rather than formatted text. To do this in Word, press Alt/Option-F9 (or Alt-Fn-F9; Word) or Ctrl-F9 (LibreOffice). +
 ===== Field codes instead of citation/bibiliography text ===== ===== Field codes instead of citation/bibiliography text =====
  
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven