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word_processor_plugin_troubleshooting [2018/10/25 23:09] – [Field codes instead of citation/bibiliography text] dstillman | word_processor_plugin_troubleshooting [2019/04/02 11:56] – [Debugging broken documents] dstillman | ||
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===== Debugging broken documents ===== | ===== Debugging broken documents ===== | ||
- | If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: | + | See [[https://www.zotero.org/ |
- | + | ||
- | - While troubleshooting, | + | |
- | - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. | + | |
- | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" | + | |
- | - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. | + | |
- | - Open the copied file and check if you get the error after switching to a different bibliography style. | + | |
- | - If the document has a bibliography, | + | |
- | - Check " | + | |
- | - **Try to isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org | + | |
- | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | + | |
===== Field codes instead of citation/ | ===== Field codes instead of citation/ | ||
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- Go into Zotero Preferences -> Cite -> Word Processors and click " | - Go into Zotero Preferences -> Cite -> Word Processors and click " | ||
- | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_installation|manual installation]] | + | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]] |
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" | ||
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You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | ||
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+ | ==== Run-time error ' | ||
+ | This issue affects the users of the Windows 10 October 2018 Update. To fix it you will need to change your regional format to English: | ||
+ | |||
+ | - In “Windows settings” go to the page for “Region”, | ||
+ | - Change that setting to " | ||
+ | - Restart Word | ||