Differences

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--- word_processor_plugin_troubleshooting [2018/10/25 23:09] – [Field codes instead of citation/bibiliography text] dstillman
+++ word_processor_plugin_troubleshooting [2019/01/07 02:32] – [Windows] dstillman
@@ Line 117: / Line 117: @@
   - Go into Zotero Preferences -> Cite -> Word Processors and click "Install Word for Windows Add-in". Restart Word.
-If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_installation|manual installation]]
+If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
 ==== Word 2010: "Could not find a running Word instance" ====
@@ Line 132: / Line 132: @@
 You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word.
+==== Run-time error '5097': Word has encountered a problem. ====
+This issue affects the users of the Windows 10 October 2018 Update. To fix it you will need to change your regional format to English:
+  - In “Windows settings” go to the page for “Region”, which has settings for “Regional format”
+  - Change that setting to "English (United States)" or “English (United Kingdom)”
+  - Restart Word