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--- word_processor_plugin_troubleshooting [2018/10/09 07:34] – [Mac] Remove old sections adomasven
+++ word_processor_plugin_troubleshooting [2019/01/07 02:32] – [Windows] dstillman
@@ Line 43: / Line 43: @@
 ===== Field codes instead of citation/bibiliography text =====
-By default, Zotero stores the reference data for citations and the bibliography in [[https://support.office.com/en-us/article/Insert-fields-in-Word-c429bbb0-8669-48a7-bd24-bab6ba6b06bb|Fields]] (Word) or [[https://help.libreoffice.org/Writer/About_Fields|Reference Marks]] (LibreOffice), which stores items' reference data hidden behind the formatted text.
+See [[kb:word_field_codes|Field Codes]].
-If Word or LibreOffice is showing the field codes, rather than the formatted text, you can hide the field codes by pressing Alt/Option-F9 (or Alt-Fn-F9; Word) or Ctrl-F9 (LibreOffice).
-If you see field codes showing repeatedly, check your word proccessor settings for displaying fields. In [[http://mikefrobbins.com/2010/05/10/how-to-toggle-field-codes-off-or-on-in-word/|Word for Windows]], open Word Options, then choose "Advanced" and uncheck the "Show field codes instead of their values" box. In Word for Mac, open Word -> Preferences -> View and uncheck the "Field codes instead of values" box in the "Show in Document" area. In [[https://help.libreoffice.org/Writer/Field_Names|LibreOffice]], open Tools -> Options -> LibreOffice Writer -> View, and uncheck the "Field codes" box in the "Display" area.
-When using Track Changes, Word or LibreOffice will sometimes show you the changed and original versions of changed field codes. If this occurs, click “Accept” twice to quickly accept the changed citations and hide the field codes again.
-See also [[kb/word_field_codes|Field Codes]].
 ===== Citations/bibliography highlighted =====
@@ Line 126: / Line 117: @@
   - Go into Zotero Preferences -> Cite -> Word Processors and click "Install Word for Windows Add-in". Restart Word.
-If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_installation|manual installation]]
+If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
 ==== Word 2010: "Could not find a running Word instance" ====
@@ Line 141: / Line 132: @@
 You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word.
+==== Run-time error '5097': Word has encountered a problem. ====
+This issue affects the users of the Windows 10 October 2018 Update. To fix it you will need to change your regional format to English:
+  - In “Windows settings” go to the page for “Region”, which has settings for “Regional format”
+  - Change that setting to "English (United States)" or “English (United Kingdom)”
+  - Restart Word