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--- word_processor_plugin_troubleshooting [2018/06/08 05:53] – [Windows] dstillman
+++ word_processor_plugin_troubleshooting [2018/10/25 23:09] – [Field codes instead of citation/bibiliography text] dstillman
@@ Line 43: / Line 43: @@
 ===== Field codes instead of citation/bibiliography text =====
-By default, Zotero stores the reference data for citations and the bibliography in [[https://support.office.com/en-us/article/Insert-fields-in-Word-c429bbb0-8669-48a7-bd24-bab6ba6b06bb|Fields]] (Word) or [[https://help.libreoffice.org/Writer/About_Fields|Reference Marks]] (LibreOffice), which stores items' reference data hidden behind the formatted text.
+See [[kb:word_field_codes|Field Codes]].
-If Word or LibreOffice is showing the field codes, rather than the formatted text, you can hide the field codes by pressing Alt/Option-F9 (or Alt-Fn-F9; Word) or Ctrl-F9 (LibreOffice).
-If you see field codes showing repeatedly, check your word proccessor settings for displaying fields. In [[http://mikefrobbins.com/2010/05/10/how-to-toggle-field-codes-off-or-on-in-word/|Word for Windows]], open Word Options, then choose "Advanced" and uncheck the "Show field codes instead of their values" box. In Word for Mac, open Word -> Preferences -> View and uncheck the "Field codes instead of values" box in the "Show in Document" area. In [[https://help.libreoffice.org/Writer/Field_Names|LibreOffice]], open Tools -> Options -> LibreOffice Writer -> View, and uncheck the "Field codes" box in the "Display" area.
-When using Track Changes, Word or LibreOffice will sometimes show you the changed and original versions of changed field codes. If this occurs, click “Accept” twice to quickly accept the changed citations and hide the field codes again.
-See also [[kb/word_field_codes|Field Codes]].
 ===== Citations/bibliography highlighted =====
@@ Line 220: / Line 211: @@
   * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/Library/Preferences/Microsoft/Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)
-==== Error with Word 2008 after using Migration Assistant ====
-After using Migration Assistant to move your applications and documents from an old computer to a new computer, upon attempting to use Zotero from within Word, you may see the following error:
-//"Zotero experienced an error updating your document.
-[Exception... "'The operation couldn't be completed. (OSStatus error -1728.) @[getDocument:application.m:100]' when calling method: [zoteroIntegrationApplication::getDocument]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: chrome:%%//%%zotero/content/xpcom/integration.js :: _callIntegration :: line 273" data: no]"//
-Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share.
-==== Plugin not working with Word Insider versions ====
-Changes made in Word Insider (Beta) preview builds sometimes cause Zotero's Word Add-in to work incorrectly or not at all. If you are using a Word Insider version and the above troubleshooting steps do not fix your issue, try to [[downgrade_word_for_mac|downgrade to the stable version of Word for Mac]] to see if this resolves your issue.
-Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3.
 ===== Linux =====