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word_processor_plugin_troubleshooting [2018/06/08 05:46] – [Windows] dstillmanword_processor_plugin_troubleshooting [2018/10/09 07:34] – [Mac] Remove old sections adomasven
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 ==== Communication error or non-responsive plugin buttons==== ==== Communication error or non-responsive plugin buttons====
 +
 +If you see one of the following errors:
  
 //"Word could not communicate with Zotero. Please ensure Zotero is running and try again.”// //"Word could not communicate with Zotero. Please ensure Zotero is running and try again.”//
-Or plugin appears and buttons are clickable, but no insert citation window appears.+ 
 +//"Could not find a running Word instance"// 
 + 
 +or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps:
  
   - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions in Zotero.   - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions in Zotero.
-  - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security reasons you should typically not run any software as administrator.+  - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator.
   - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.   - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.
   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).
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   * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/Library/Preferences/Microsoft/Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)   * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/Library/Preferences/Microsoft/Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)
- 
-==== Error with Word 2008 after using Migration Assistant ==== 
- 
-After using Migration Assistant to move your applications and documents from an old computer to a new computer, upon attempting to use Zotero from within Word, you may see the following error: 
- 
-//"Zotero experienced an error updating your document. 
- 
-[Exception... "'The operation couldn't be completed. (OSStatus error -1728.) @[getDocument:application.m:100]' when calling method: [zoteroIntegrationApplication::getDocument]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: chrome:%%//%%zotero/content/xpcom/integration.js :: _callIntegration :: line 273" data: no]"// 
- 
-Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. 
- 
-==== Plugin not working with Word Insider versions ==== 
- 
-Changes made in Word Insider (Beta) preview builds sometimes cause Zotero's Word Add-in to work incorrectly or not at all. If you are using a Word Insider version and the above troubleshooting steps do not fix your issue, try to [[downgrade_word_for_mac|downgrade to the stable version of Word for Mac]] to see if this resolves your issue. 
- 
-Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. 
- 
 ===== Linux ===== ===== Linux =====
  
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven