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word_processor_plugin_troubleshooting [2018/06/08 05:46] – [Windows] dstillman | word_processor_plugin_troubleshooting [2018/10/09 07:34] – [Mac] Remove old sections adomasven | ||
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==== Communication error or non-responsive plugin buttons==== | ==== Communication error or non-responsive plugin buttons==== | ||
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+ | If you see one of the following errors: | ||
//" | //" | ||
- | Or plugin appears and buttons are clickable, but no insert citation window appears. | + | |
+ | //" | ||
+ | |||
+ | or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | ||
- Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | ||
- | - Make sure that you're running Zotero as the same user as Word. The plugin | + | - Make sure that you're running Zotero as the same user as Word. The plugin |
- Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | ||
- Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | ||
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* The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/ | * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/ | ||
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- | ==== Error with Word 2008 after using Migration Assistant ==== | ||
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- | After using Migration Assistant to move your applications and documents from an old computer to a new computer, upon attempting to use Zotero from within Word, you may see the following error: | ||
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- | //" | ||
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- | [Exception... "' | ||
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- | Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. | ||
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- | ==== Plugin not working with Word Insider versions ==== | ||
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- | Changes made in Word Insider (Beta) preview builds sometimes cause Zotero' | ||
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- | Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. | ||
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===== Linux ===== | ===== Linux ===== | ||