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word_processor_plugin_troubleshooting [2018/03/25 11:34] – Fix quotes bwiernik | word_processor_plugin_troubleshooting [2018/06/08 05:46] – [Windows] dstillman | ||
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Or plugin appears and buttons are clickable, but no insert citation window appears. | Or plugin appears and buttons are clickable, but no insert citation window appears. | ||
- | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | + | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> |
- | - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security | + | - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security |
- | - If you use ZoneAlarm, disable ForceField, which is known to cause a [[http:// | + | - Try temporarily disabling any security software |
- Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | ||